@import url('https://fonts.googleapis.com/css2?family=Plus+Jakarta+Sans:wght@300;400;500;600;700&family=DM+Mono:wght@400;500&display=swap');
:root {
  --red:#C0392B;--red-light:#E74C3C;--red-bg:#FEF2F2;--red-border:#FECACA;
  --bg:#F8F9FB;--bg2:#FFFFFF;--bg3:#F1F3F7;--border:#E5E8EF;--border2:#D1D5E0;
  --text:#1A1D27;--text2:#6B7280;--text3:#9CA3AF;
  --success:#059669;--success-bg:#ECFDF5;--warning:#D97706;--warning-bg:#FFFBEB;--info:#2563EB;--info-bg:#EFF6FF;
  --sidebar-bg:#1A1D27;--sidebar-text:#CBD5E1;--sidebar-text2:#64748B;--sidebar-hover:#252836;--sidebar-active-bg:rgba(192,57,43,0.15);--sidebar-active:#E74C3C;
  --radius-sm:6px;--radius:10px;--radius-lg:14px;
  --shadow-sm:0 1px 3px rgba(0,0,0,0.06),0 1px 2px rgba(0,0,0,0.04);--shadow:0 4px 16px rgba(0,0,0,0.08);--shadow-lg:0 10px 40px rgba(0,0,0,0.12);
}
*{box-sizing:border-box;margin:0;padding:0}
html{scroll-behavior:smooth}
body{font-family:'Plus Jakarta Sans',sans-serif;background:var(--bg);color:var(--text);min-height:100vh;font-size:14px;line-height:1.6;-webkit-font-smoothing:antialiased}
::-webkit-scrollbar{width:5px;height:5px}
::-webkit-scrollbar-track{background:transparent}
::-webkit-scrollbar-thumb{background:var(--border2);border-radius:3px}
.app{display:flex;min-height:100vh}
.sidebar{width:240px;background:var(--sidebar-bg);color:var(--sidebar-text);display:flex;flex-direction:column;position:fixed;height:100vh;z-index:100;transition:transform .3s}
.sidebar-brand{padding:24px 20px 20px;border-bottom:1px solid rgba(255,255,255,0.06);display:flex;align-items:center}
.sidebar-logo-img{height:36px;width:auto;object-fit:contain}
.sidebar-nav{flex:1;padding:16px 12px;overflow-y:auto;display:flex;flex-direction:column;gap:4px}
.nav-group{margin-bottom:20px}
.nav-label{font-size:10px;font-weight:600;letter-spacing:1px;text-transform:uppercase;color:var(--sidebar-text2);padding:0 8px;margin-bottom:6px}
.nav-item{display:flex;align-items:center;gap:10px;padding:9px 12px;color:var(--sidebar-text);text-decoration:none;cursor:pointer;border-radius:var(--radius-sm);transition:all .15s;font-size:13.5px;font-weight:500}
.nav-item:hover{background:var(--sidebar-hover);color:#fff}
.nav-item.active{background:var(--sidebar-active-bg);color:var(--sidebar-active)}
.nav-item svg{flex-shrink:0}
.sidebar-footer{padding:16px 12px;border-top:1px solid rgba(255,255,255,0.06);display:flex;flex-direction:column;gap:12px}
.sidebar-user-info{display:flex;align-items:center;gap:10px}
.user-avatar{width:34px;height:34px;border-radius:50%;background:var(--red);color:#fff;display:flex;align-items:center;justify-content:center;font-weight:700;font-size:13px;flex-shrink:0}
.user-name{font-size:13px;font-weight:600;color:#fff;line-height:1.2}
.user-role{font-size:11px;color:var(--sidebar-text2)}
.btn-logout{display:flex;align-items:center;gap:6px;width:100%;background:transparent;border:1px solid rgba(255,255,255,0.08);border-radius:var(--radius-sm);color:var(--sidebar-text2);padding:8px 12px;cursor:pointer;font-size:12px;font-family:'Plus Jakarta Sans',sans-serif;transition:all .15s}
.btn-logout:hover{background:rgba(255,255,255,0.05);color:var(--sidebar-text)}
.lang-switch{display:flex;gap:4px}
.lang-btn{display:flex;align-items:center;gap:5px;background:transparent;border:1px solid rgba(255,255,255,0.1);border-radius:var(--radius-sm);color:var(--sidebar-text2);padding:5px 10px;cursor:pointer;font-size:11px;font-weight:500;font-family:'Plus Jakarta Sans',sans-serif;transition:all .15s;flex:1;justify-content:center}
.lang-btn:hover{border-color:rgba(255,255,255,0.2);color:var(--sidebar-text)}
.lang-btn.active{background:var(--red);border-color:var(--red);color:#fff}
.main{margin-left:240px;flex:1;display:flex;flex-direction:column;min-height:100vh}
.topbar{background:var(--bg2);border-bottom:1px solid var(--border);padding:0 28px;height:58px;display:flex;align-items:center;justify-content:space-between;position:sticky;top:0;z-index:50}
.topbar-title{font-size:15px;font-weight:600;color:var(--text)}
.content{padding:24px 28px;flex:1}
.card{background:var(--bg2);border:1px solid var(--border);border-radius:var(--radius-lg);padding:22px;box-shadow:var(--shadow-sm)}
.card-header{display:flex;align-items:center;justify-content:space-between;margin-bottom:18px}
.card-title{font-size:14px;font-weight:600;color:var(--text)}
.stats-grid{display:grid;grid-template-columns:repeat(auto-fit,minmax(150px,1fr));gap:14px;margin-bottom:22px}
.stat-card{background:var(--bg2);border:1px solid var(--border);border-radius:var(--radius-lg);padding:18px 20px;display:flex;align-items:center;gap:14px;box-shadow:var(--shadow-sm);transition:box-shadow .2s}
.stat-card:hover{box-shadow:var(--shadow)}
.stat-icon{width:42px;height:42px;border-radius:var(--radius);display:flex;align-items:center;justify-content:center;flex-shrink:0;font-size:18px}
.stat-icon.red{background:var(--red-bg);color:var(--red)}
.stat-icon.blue{background:var(--info-bg);color:var(--info)}
.stat-icon.green{background:var(--success-bg);color:var(--success)}
.stat-icon.orange{background:var(--warning-bg);color:var(--warning)}
.stat-value{font-size:26px;font-weight:700;font-family:'DM Mono',monospace;line-height:1;color:var(--text)}
.stat-label{font-size:12px;color:var(--text2);margin-top:3px}
.table-wrap{overflow-x:auto}
table{width:100%;border-collapse:collapse}
th{text-align:left;padding:9px 14px;font-size:11px;font-weight:600;color:var(--text3);text-transform:uppercase;letter-spacing:0.5px;border-bottom:1px solid var(--border);white-space:nowrap}
td{padding:11px 14px;border-bottom:1px solid var(--border);font-size:13px;vertical-align:middle}
tr:last-child td{border-bottom:none}
tbody tr{transition:background .1s}
tbody tr:hover td{background:var(--bg3)}
.badge{display:inline-flex;align-items:center;gap:5px;padding:3px 10px;border-radius:20px;font-size:11.5px;font-weight:500;white-space:nowrap}
.badge::before{content:'';width:5px;height:5px;border-radius:50%;background:currentColor}
.badge-aberto{background:var(--info-bg);color:var(--info)}
.badge-em_analise{background:var(--warning-bg);color:var(--warning)}
.badge-aguardando_distribuidor{background:#F5F3FF;color:#7C3AED}
.badge-resolvido{background:var(--success-bg);color:var(--success)}
.badge-fechado{background:var(--bg3);color:var(--text2)}
.badge-reaberto{background:var(--red-bg);color:var(--red)}
.btn{display:inline-flex;align-items:center;gap:6px;padding:8px 16px;border-radius:var(--radius-sm);font-size:13px;font-weight:500;border:none;cursor:pointer;transition:all .15s;font-family:'Plus Jakarta Sans',sans-serif;text-decoration:none;white-space:nowrap}
.btn-primary{background:var(--red);color:#fff}
.btn-primary:hover{background:var(--red-light)}
.btn-secondary{background:var(--bg2);color:var(--text);border:1px solid var(--border)}
.btn-secondary:hover{border-color:var(--border2);background:var(--bg3)}
.btn-ghost{background:transparent;color:var(--text2)}
.btn-ghost:hover{color:var(--text);background:var(--bg3)}
.btn-sm{padding:5px 12px;font-size:12px}
.btn-danger{background:var(--red-bg);color:var(--red);border:1px solid var(--red-border)}
.btn-danger:hover{background:var(--red);color:#fff}
.form-group{margin-bottom:16px}
.form-label{display:block;font-size:12px;font-weight:600;color:var(--text2);margin-bottom:5px;letter-spacing:0.2px}
.form-control{width:100%;background:var(--bg2);border:1px solid var(--border);border-radius:var(--radius-sm);color:var(--text);padding:9px 12px;font-size:13px;font-family:'Plus Jakarta Sans',sans-serif;outline:none;transition:border-color .15s,box-shadow .15s}
.form-control:focus{border-color:var(--red);box-shadow:0 0 0 3px rgba(192,57,43,0.08)}
.form-control::placeholder{color:var(--text3)}
.form-control[readonly]{background:var(--bg3);color:var(--text2);cursor:default}
textarea.form-control{resize:vertical;min-height:88px}
select.form-control{cursor:pointer}
.form-row{display:grid;grid-template-columns:1fr 1fr;gap:14px}
.form-row-3{display:grid;grid-template-columns:1fr 1fr 1fr;gap:14px}
.conditional-box{background:var(--red-bg);border:1px solid var(--red-border);border-radius:var(--radius-sm);padding:14px;margin-top:8px}
.modal-overlay{position:fixed;inset:0;background:rgba(0,0,0,0.3);z-index:200;display:flex;align-items:center;justify-content:center;padding:20px;opacity:0;pointer-events:none;transition:opacity .2s;backdrop-filter:blur(2px)}
.modal-overlay.open{opacity:1;pointer-events:all}
.modal{background:var(--bg2);border:1px solid var(--border);border-radius:var(--radius-lg);width:100%;max-width:560px;max-height:90vh;overflow-y:auto;box-shadow:var(--shadow-lg);transform:translateY(16px) scale(0.98);transition:transform .2s}
.modal-overlay.open .modal{transform:translateY(0) scale(1)}
.modal-header{padding:18px 22px;border-bottom:1px solid var(--border);display:flex;align-items:center;justify-content:space-between}
.modal-title{font-size:15px;font-weight:600}
.modal-body{padding:22px}
.modal-footer{padding:14px 22px;border-top:1px solid var(--border);display:flex;justify-content:flex-end;gap:8px}
.timeline{display:flex;flex-direction:column}
.timeline-item{display:flex;gap:12px;padding-bottom:18px;position:relative}
.timeline-item:not(:last-child)::before{content:'';position:absolute;left:14px;top:30px;bottom:0;width:1px;background:var(--border)}
.t-dot{width:28px;height:28px;border-radius:50%;display:flex;align-items:center;justify-content:center;flex-shrink:0;font-size:11px;border:1.5px solid var(--border);background:var(--bg2)}
.t-dot.status{border-color:var(--red-border);background:var(--red-bg);color:var(--red)}
.t-dot.comment{border-color:#BFDBFE;background:var(--info-bg);color:var(--info)}
.t-dot.attach{border-color:#FDE68A;background:var(--warning-bg);color:var(--warning)}
.t-content{flex:1;padding-top:4px}
.t-meta{font-size:11px;color:var(--text3);margin-top:3px}
.chamado-item{background:var(--bg2);border:1px solid var(--border);border-radius:var(--radius-lg);padding:20px;margin-bottom:14px}
.item-header{display:flex;justify-content:space-between;align-items:center;margin-bottom:16px;padding-bottom:12px;border-bottom:1px solid var(--border)}
.item-num{font-size:12px;font-weight:700;color:var(--red);text-transform:uppercase;letter-spacing:0.5px}
.section-title{font-size:11px;font-weight:700;color:var(--text3);text-transform:uppercase;letter-spacing:0.8px;margin-bottom:12px}
.proto{font-family:'DM Mono',monospace;font-size:12.5px;font-weight:500;color:var(--red);background:var(--red-bg);padding:2px 8px;border-radius:4px;border:1px solid var(--red-border)}
.alert{padding:10px 14px;border-radius:var(--radius-sm);font-size:13px;margin-bottom:14px}
.alert-error{background:var(--red-bg);border:1px solid var(--red-border);color:var(--red)}
.alert-success{background:var(--success-bg);border:1px solid #A7F3D0;color:var(--success)}
.login-page{min-height:100vh;display:flex;background:var(--bg)}
.login-left{flex:1;background:var(--sidebar-bg);display:flex;flex-direction:column;align-items:center;justify-content:center;padding:40px}
.login-right{width:480px;display:flex;flex-direction:column;align-items:center;justify-content:center;padding:40px}
.login-logo{margin-bottom:32px;text-align:center}
.login-logo img{height:60px;width:auto}
.login-tagline{color:rgba(255,255,255,0.5);font-size:13px;margin-top:12px;text-align:center}
.login-box{width:100%;max-width:380px}
.login-title{font-size:22px;font-weight:700;margin-bottom:6px}
.login-sub{font-size:13px;color:var(--text2);margin-bottom:28px}
.empty{text-align:center;padding:50px 20px;color:var(--text3)}
.empty p{font-size:13px;margin-top:8px}
.loader{display:inline-block;width:18px;height:18px;border:2px solid var(--border);border-top-color:var(--red);border-radius:50%;animation:spin .7s linear infinite}
@keyframes spin{to{transform:rotate(360deg)}}
.bar-row{display:flex;align-items:center;gap:10px;margin-bottom:10px}
.bar-label{font-size:12px;color:var(--text2);width:70px;flex-shrink:0}
.bar-track{flex:1;height:8px;background:var(--bg3);border-radius:4px;overflow:hidden}
.bar-fill{height:100%;background:var(--red);border-radius:4px;transition:width .5s ease}
.bar-val{font-size:12px;color:var(--text);font-family:'DM Mono',monospace;width:24px;text-align:right;flex-shrink:0}
.topbar-left{display:flex;align-items:center;gap:12px}
.menu-toggle{display:none}
#toast-container{position:fixed;bottom:24px;right:24px;z-index:999;display:flex;flex-direction:column;gap:8px}
.toast{display:flex;align-items:center;justify-content:space-between;gap:12px;background:var(--bg2);border:1px solid var(--border);border-radius:var(--radius);padding:12px 16px;box-shadow:var(--shadow);font-size:13px;min-width:280px;max-width:400px;animation:slideIn .2s ease}
@keyframes slideIn{from{transform:translateX(100%);opacity:0}to{transform:translateX(0);opacity:1}}
.toast-info{border-left:3px solid var(--info)}
.toast-success{border-left:3px solid var(--success)}
.toast-warning{border-left:3px solid var(--warning)}
.toast-error{border-left:3px solid var(--red)}
.toast button{background:none;border:none;cursor:pointer;color:var(--text3);font-size:14px;padding:0;flex-shrink:0}
.ws-indicator{width:8px;height:8px;border-radius:50%;background:var(--text3);display:inline-block;margin-right:6px;transition:background .3s}
.ws-indicator.connected{background:var(--success)}
@media(max-width:1024px){.login-left{display:none}.login-right{width:100%}}
@media(max-width:768px){.sidebar{transform:translateX(-100%)}.sidebar.open{transform:translateX(0)}.main{margin-left:0}.form-row,.form-row-3{grid-template-columns:1fr}.stats-grid{grid-template-columns:1fr 1fr}.content{padding:16px}.menu-toggle{display:flex}.login-left{display:none}.login-right{width:100%}}